Fury
Problem resolved

My problem was resolved and I was refunded see below extract frome-mail:

Thanks for your feedback. I am very disappointed to hear of the poor service that you received from, and ultimately from my dealership. The way this whole situation was handled is unacceptable, and for that I apologise.

I have instructed to arrange a refund for you of R, to be done as a matter of urgency.

I hope that you will give us the opportunity to change your impression of us, and show you the type of service that we strive to deliver in the future. And should you have any queries or concerns going forward please don't hesitate to contact me.

Regards,

Dealer Principal