Good day,
On the 12 April for my birthday I boarded a cruise liner from DBN to CPT. Once on our way I purchased US Dollars with my debit card for the amount of 150 dollars and then a second transaction of 50 dollars which give me a total of 200 dollars. I received an sms on the 19 April from my bank saying that I was in a minus amount of over R2000.00. I then went into the branch to inquire about it and a lady by the name of Faith called around to see if Debit card department could assist. Nothing transpired and I will told that I would get a call back by 4pm the same day. After 4pm I got a call to say the could not assist until monday. Monday came and I called the bank and left a message for Faith. She called back at 4:45pm and said she will sort it out the next day. Again today I have called the bank. I called to call center to assist. After holding on for 40 minutes the phone was put down in my ear. It seems that the cruise liner company has put the transaction through twice and I am trying to get details from my bank to have it sorted. I do no have access to the monies in my account now and I need to put petrol in my vehicle. This is shocking. How do I resolve this?
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