My card was fraudently used during January and I then cancelled my card. This person then sat trying to purchase more, where I then incurred the declined fees for all these transactions. The finance fee on his transactions was then added to my account. I was promised during February that these would be reversed by the end of February at the lastest. They have still not been reversed. I have emailed numerous times and ignored, the mailbox for the FNB department is now full. The only way to speak to anyone is calling where I then get empty promises.
Will this ever be sorted out or handled in any sort of a professional manne