For any banking customer being stuck without support in an overseas country can be nightmare.
Nedbank somehow have managed to take the experience to a whole new level.
Firstly they sold me the wrong product before I left on my trip. Then when it became apparent that said product wasn't working, they insisted that I'd have to come into the branch to make the changes. (an international trip)
They've hidden behind bureaucracy and delays for months. They've attempted to extort ridiculous fees for simple services and now that they've been forced to actually make changes they're dragging the process out.
Case in point: apparently my new accounts card had been produced last week and handed to the local couriers? But the bank can't give me a tracking number?
No tracking number for a bank generated card thats linked to my account and which has the PIN attached? Have you ever heard such rubbish?
And for this Nedbank wanted R1000?
Despite repeated ongoing requests for information the bank has not been forthcoming. The service is unprofessional, petulant and delaying in style.
Any customer seeking non-problomatic overseas banking needs to give Nedbank a very wide berth.
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