Capitec Bank
TRIED CAPITEC THEN THE BANKING OMBUDSMAN

Hi
I was 'mugged' in London whilst attempting to draw money from the ATM.An individual posing as a bank official-Barclays interrupted me and two associates joined me on my right whilst I entreed pin. Within seconds they spirited my card away. I rushed to get CAPITEC stop card in South Africa.
Went through to a call centre which dithered going back to supervisor keeping me on hold. Whilst doing so the drew money out of my account.
I called London Metropolitan Police who opened a case. CAPITEC refused after 2 weeks or so to repay my lost funds saying I compromised my pin.
I reported them to the Ombudsman who took a month to advise CAPITEC and then when their month of grace was over I received this from Ombudsman:
Good day Jonathan

See the below e-mail from Capitec. The bank is having a backlog.

Regards

Abraham Mhlanga

I want to apologise for the delays that you are currently experiencing with regard to obtaining feedback from Capitec Bank.

We have allocated additional resources in order to address the influx of formal complaints and aim to have all the overdue matters finalised soon.

Thank you for your patience herein.

Kind Regards