I recently sold goods to a seemingly honest man in South Johannesburg with a Nedbank account. I received proof of payment and sms notifications of the EFT deposits into my account on the 5th Feb. I double checked my balance & the money was not reflecting in my account. When I enquired I was told it would take 12-24 hours to clear, however there was a guarantee that the funds would go into my account.
When an amount went into my account & reflected on my balance, I assumed it was the EFT & realised the goods, only to discover a Cheque had been deposited into my account - which is still to be cleared (I am not hopeful of that) As soon as I discovered a cheque payment, I called online banking and the department, informing them of the problem. They offered me no help & told me to wait for the cheque to clear. Then I went into the Sunninghill branch, the client service person was of no help, telling me to go to Nedbank instead. When I asked how it was possible that I received sms notification of EFT payments, no one could help me or explain the mistake.
How is this possible?! FNB the bank with the slogan of 'How can we help you' does not care and is not willing to help
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