TWO WEEKS AND NO RESPONSE! INFORMATION HAS BEEN GIVEN TO Nonhlanhla Tshabalala WHO HAS DONE NOTHING!
I CANNOT UTILISE MY OWN FUNDS!!! GLEN ACRES BRANCH HAS ISSUED A TEMP CARD WITH INCORRECT LIMITS!!! I CANNOT PAY MY ACCOUNTS!!! AS NONE OF YOUR AUTO PLUS MACHINES NOR ATM MACHINES ARE FUNCTIONAL! GLEN ACRES HAS TWO ATM MACHINES... NOT WORKING!!!
ON THE 15TH OF JAN I WENT INTO THE GLEN ACRES BRANCH TO REQUEST CARDS AS I MIS- PLACED MY CARDS.
I RECEIVED A TEMP CARD AND I WAS TOLD THAT I WOULD NEED TO ORDER REPLACEMENT DEBIT & CREDIT CARDS!
FIRSTLY WHICH IS APPALLING IS THAT I HAVE TO PAY R110.00 EACH FOR THESE CARDS!
SECONDLY THE RUDE CONSULTANT AT LOST CARDS REFUSE TO ISSUE THE CARDS AS I ANSWERED TWO SECURITY QUESTIONS INCORRECTLY!
MY SO CALLED PERSONAL BANKER DID NOT UPDATE MY DETAILS SO I CANNOT GET ACCESS TO MY BANK ACCOUNT!!!
THE BRANCH CONSULTANT TOLD THE LOST CARD CONSULTANT THAT SHE IS STANDING WITH ME AND COULD IDENTIFY THAT IT WAS ME!
I DONT HAVE ANY CARDS TO UTILISE MY OWN FUNDS!!!
BUT I HAVE RECEIVED A LETTER STATING THAT ALL FEES TO BE INCREASED IN 2014!!!
THANK YOU ONCE AGAIN FOR THE UNPROFESSIONAL SERVICE!
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