I am very disappointed as I have NOT had a response on my complaint logged on the 25th November 2013. The reference on the Nebank website given was FI1784176.
Quite frequently, issues and questions were not dealt with including my last response on the 14th November 2013... excerpt below;
I have read your response and it is NOT in order. I have found your responses lacking and questionable and your attitude at times pushy and aggressive. You have NOT been thorough in your analysis and it seems that some of my queries have been deliberately overlooked. Furthermore, It is made to seem that the bank has done me a favour by delivering the card face to face when it has messed up so many times in getting the card to me on time.
I have been without the card facility for about 2 months... why should I even pay service fees in that absence??? Your failure in addressing my query completely and satisfactorily and passing the buck to the ombudsman's office is very unprofessional. Please have this matter escalated to a higher authority for review as I am NOT happy with your handling or responses to my queries.
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