Complaint / review / scam report
Vodacom
Still billing after migration to other network

I have had multiple contracts with Vodacom for 14 years (High Value Customer).
I went into the customer care centre to do the following: port my number to 8TA and cancel the contract.

From the 1 Feb my number was ported and the other contract moved to prepaid, Since then I have received bills for March and April, I have phoned multiple times to query and was told they made a mistake and it would be resolved. They wont give you contact details for the person you speak to so you cannot get back to the same person, Team leaders avoid helping, The call centre agents are rude and cannot help.

to date I have spent more money trying to rectify and still not results. The cancellation team is even worse - Bheki has been very unhelpful and his team leader Lindiwe has still not called me. they will also not put what they say in an email to me to try and rectify.

AND THEY WANT TO CHARGE ME R100 FOR A RETURNED DEBIT ORDER.
Author: Nadim1205


Offender: Vodacom

Country: South Africa   Region: All Country   City: Midrand

Category: Telecommunications

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