What happened to banks that give a hoot? A brief background I was unemployed so went into arrears with accounts. I began working and over 8 months have honoured all my commitments without fail. This month after committing to my scheduled amount and finalising my budget I get hit with a double debit despite speaking to an agent to honour the amount which I am paying which does factor in the arrears catch up payments.
It seems to me that they don't give a fig about your previous history nor about your confirmation what you can commit to. Is there even a bank out there anymore which actually does care about their clients and who are actually paying their salaries at the end of the month? After a very frustrating call I am told that I either wont get a refund or may only get partial which I think is complete bull as their calls are recorded and clearly stated I can only commit to the agreed arrangement. This is unethical, unprofessional and plain disgusting.
Nedbank sure makes it happen that you will be stressed out and harassed and emotionally at your wits end.
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