This complaint is on behalf of my older sister, who ordered a smart device which was received on 18 Dec and discovered it did not switch on correctly. As it was clearly an out of box failure, it was reported to the call centre on 19 Dec, when an agent said the defective device would be collected.
It is now 6 Jan, and after much back and forth with the call centre, emails, and Twitter correspondence, they are coming to collect it today allegedly. I am disgusted with the nonchalant attitude displayed by the various Digital Planet consultants we have interacted with. I joined FNB in Nov 2012, and as a result of the excellent banking experience, I convinced my parents and older sister to join within the last 4 months.
Digital Planet has soured the FNB experience for my sister, who has now been unable to use the brand new phone she ordered for 3 weeks now. And even though Digital Planet has phoned to say that they are collecting the defective phone today, when will the replacement phone be issued?
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