NASHUA LIMITED - HEAD OFFICE
INABILITY OF NASHUA TO MAINTAIN MACHINE IN WORKING ORDER

1. Firstly, please can you URGENTLY send someone to fix this machine. When scanning or copying, the documents get stuck and crunched up. These are often original court documents. Should we have any issues with the documents being damaged / destroyed we will sue Nashua as it is your incompetence that is damaging these documents.

We have been told that the paper is not optimal etc. YOU SUPPLY THE PAPER. Fix this!!!

These damaged and destroyed papers are often original court documents. Should we have any issues or come back with the documents being damaged / destroyed we will sue Nashua and your company as it is your incompetence that is damaging these documents.

2. Secondly, you have failed to set up the scanner so that it scans to our emails again. You are trying to pass the blame to our IT provider, which is something you seem to love doing. Below is his report on your attempt to pass blame.

I had looked into the Printer scanning issue that you were experiencing this morning and this was related to Nashua wiping the Address Book clean and configuration settings for the Scan features to work over the Network.

I have since had to setup the Address Book contacts again and the Server details to allow for the Scan to Folder to work. The scan to email addresses needed to added once again and those Network settings configured into the printer.

I am not sure what these Nashua Technicians keep doing on site Sharon, but this is really becoming a tedious task as they are not setting you up correctly and they are not giving you the correct level of Service. I have provided Network access to allow these functions to work, but they are not configuring the printers like they should and this is why we are sitting with these problems each and every time they have been on site.

Hope this above explanation helps explain what is actually occurring each time,

Please send someone to set this machine up correctly.

3. Thirdly, a lot of effort and time was spent installing your supposed program that monitors our printers, so that you can get reports and be alerted to faults and errors without us having to send you requests. Why is this not working? Could it be because too many faults are reported?