It's so disturbing when one can't get any professional assistance from two different departments from the same Bank.
I had my online banking account compromised on 29.01.13, I called the Dept who never bothered to log any incident case number for further investigations, let alone keep me posted. Eventually I had to ask them to block my account. I decided to call the dept on the 31st requesting them to reactivate my profile and was told I had to physically go to the nearest branch for reactivation.
I went to the Bank today (Vineyard - Claremont). The consultant informed me that their phone lines were down and she couldn't assist me because she needed to call and verify with the dept. Due to the nature and location of my job I can only go on a Saturday.
I am really disappointed with FNB's lack of service. The dept is quick to deactivate online accounts but is not willing to reactivate the same account. I mean they can simply send me an OTP number to confirm that I am the owner of the account so I can resume my online banking!? That aside, I suggest you also consider backup telephone lines at every branch FNB!?! Please don't make your problems mine, C'mon!!!
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