This morning I tried logging onto online banking, I entered my details once and then had a popup notification saying that I had entered my details incorrectly 3x and needed to reset my access details. I struggled a couple of times as the link landed me on a dodgy looking page, I then called the call centre for assistance, after holding for 20min I then spoke to Mohau who was then able to assist me in 15 min. Upon logging on, I then noticed that I had a new account for a smart device which I didn't apply for, Mohau then transferred me to another dept for assistance, I then spoke to Sbu who advised me that his dept wouldn't't be able to assist me, he then transferred me to another dep, where I then spoke to Gavin who wasn't able to assist me and then he also transferred me to Nontobeko who kept insisting that she will send a mail to the respective team to have that account removed. Whilst I appreciated the resolution, I also wanted to know how that account got to my profile without my knowledge. I was transferred to 4 more departments and still have no resolution. I am frustrated because if they can't assist me with the activities on my account where does one get help and feedback
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