Complaint / review / scam report
First National Bank
Don't you want me to switch to FNB?!?!?!?!?!?!?!?

Tried last week to apply online to switch to FNB, after filling in all details, next page asks for my card number and pin. I am switching to FNB!!!! how could I have those details!!!
Tried again this morning, same nonsense.
Phoned sales call center on 08603278277, saying I want to switch, this is my problem, how do I continue online??
Call center gets rude with me cause he is STUPID, says he will 'transfer' me to online banking, after the 'transfer' I get told the number i called does not exist.
YOUR OWN STAFF KNOW NOTHING, NOT EVEN A SIMPLE TELEPHONE NUMBER!!
Phoned back, a lady answers, explain story again, she says she can do it over the phone. I told her I want to do it online, she says she will transfer me to online banking dept.
She manages to get this right.
I explain story for THIRD time now, just for this other lady now to tell me online banking is wrong dept she needs to transfer me again!!
I HUNG UP!!!
This is a bad joke, "its so easy to switch to FNB"
Your "sales" call center know ABSOLUTELY NOTHING!!!
Clearly you don't really want me to bank with you if this is how the 'relationship' starts?!?!?!?!?!?!
Author: jlhamilton


Offender: First National Bank

Country: South Africa   Region: All Country   City: Call Center

Category: Business & Finance

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