A dep. into one of the Trust Accounts I have with ABSA was made on the 28th Nov by my former tenant. The amount deposited was less than owed. I took this as part payment towards the amount owed and worked it into the account's budget for the month in order to service bonds in the Trust name.
To my surprise, I received a notification that the amount has been reversed from the acc. on the 6th Dec. This was on a day before some of the bonds were scheduled to go through. I went to the Fourways branch to enquire. I was told that a lady at the Ga-Rankuwa branch processed the trans. without contacting me first. She promised to correct it on that same day. By the 9th Dec, the trans. had still not been corrected and I contacted her to follow-up. She cited access issues she experienced on the 7th and promised to process the transaction immediately. I have not heard from that lady until I logged the issue with the action line (CCP262456). This was when the back and forth started and no one willing to take responsibility. To date, the account has still not been corrected.
I do not feel my money is safe with ABSA, and feel vulnerable that ABSA staff can just transact my acc without my consent.