Payment arrangement made for maternity period of 5months due to no employer income. Account debited regardless of arranged payment made and then force debit made of R1100. I called in 5 Dec and team leader confirmed he needs to do a audit and will advise accordingly by 6 Dec 12:00
On the evening of the 5th I get a call from the collections department querying my next payment. I comfirmed that an audit needs to be done on my account and until further information is received I can not commit to any more payments. I still havent heard back from anyone in the nedbank loan collections with regards to my query or when the money that was force debited will be refunded. Ive been a client for 11 years and find that this kind of service is unacceptable.
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