I am submitting this report on behalf of my dad. We went to the Southgate branch on the 04/10/2013 to surrender his policy, we were then told by the receptionist that no one can help with that type of Policy only one woman can assist and its her lunch time. Despite all that Susan Christopher assisted a client before us and the still helped us. She never gave excuses of she's on lunch she gladly assisted with a smile while doing it. I really feel you need more capable people like her in your branches cause the rest of the staff were sitting anf doing nothing but couldn't assist. I shudder to think what would have happened if she went out for lunch would we have to wait cause no else can assist. The people that came in after us as well were also waiting for her this woman is an exceptional employee and really should be appreciated.
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