Standard Bank
Instant money

Good day.

On Wednessday 25/09/2013 I did an instant money send, then realised after a few minutes that I send the money to an incorrect number. so, I cancelled the transaction which went throught successfully.

Now the problem is that the money for the cancelled transaction is not clearing back into the account. I phone standard bank and instant money on Thursday and I was told that the money takes 48 hous to clear back into the account.

I phoned again this morning and I was told that someone will phone me to logg a call. No bady has contacted me as yet.

I think nobody knows what needs to be done in this case. This instant money service is actually causing the reputation of standard bank. I think standard bank should let go of this service as it is not benefial to the clients. instead its causing frustrations to clients.

Hope this gets resolved soon.

Kind Regards
Kagiso