In June this year I applied for consolidation with STD bank client assist, Isn't through documents and I was told that they should give me feedback in 15days.
After more than 15 days without any feedback I followed up with them to check on the progress of my application that was when I was told about the backlog that dragged for over 3months, each time I was making a follow up I would ask them if my application was not declined already and they would promise that it was not declined, it has been assessed nd it has been allocated to a manager called Tracey.
When I felt that their service was unacceptable I then wrote to them asking for their imminent feedback and I even sarcastically suggested they could even do the easiest thing which was to decline my application.
A day after same Tracey calls me to ask me for my monthly expenses, taking into account the accounts that they should be consolidating and then said, sorry you don't qualify based on affordability, just the easiest option I suggested to standard bank. For a bank that claims to be moving forward I find this contradicting to their mission statement, this is either moving forward slowly or moving but not forward.
Am disappointed.
0 comments