I received this after my last complaint: Hello jaimie81,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Kind Regards
Complaints Resolution
Tracey Sonickson
It was marked URGENT apparently yet I have had no one contact me and this morning two amounts came off my account which had not been "reserved" on previous notifications. This is making my paperwork a nightmare for my wife and is totally unacceptable that all of a sudden I am not receiving all my notifications. In the past I would receive an SMS every time I swiped my card!!! What about security - how will I ever know if I don't receive an SMS! I honestly am so disappointed in FNB right now. When I moved across to FNB I was so impressed I told other people to convert - now I am having second thoughts - this has been an ongoing complaint for over a month now - this is the third hellopeter complaint and I complained twice on the internet site - yet NOTHING!
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