My original complaint reads:
Out of the blues, FNB decided for me which one of my computers is a "trusted PC". End of May 2013, I couldn't schedule my payments. After numerous calls to various FNB staff, my desktop PC was opened to allow me to schedule payments. Today that facility was again cancelled for no reason what so ever. My laptop, which I use when away from home, is still "closed". The reason given by FNB is to protect me from online. Does FNB really think online would schedule a future payment to themselves?
On 12 June 2013 I have received this message from FNB regarding a complaint about the future payments to beneficiaries:
"We apologize for the delay with regards to responding to your complaint.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Kind Regards
Complaints Resolution
Tracey Sonickson"
Up to now, no one from FNB even bothered to contact me to try and solve this issue. It is so obvious that this is a stereotype response and it is not followed through. Maybe the solution in opening a account with Standard Bank.
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