First National Bank
Wrong deduction

On the 30th of September I noticed a deduction for OUTSURANCE on 1 of my accounts.
When I phond to query this I was asked for my card number, which I don't carry with me.
Normally I would not mind this security check, but I did not want to do any banking and also OUTSURANCE managed to get money from this account without my consent or my card number (without which I can't query).

To Tracey Sonickson whom is going to answer as follows:

"Hello melpotl,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to Banking Channels who will contact you and provide feedback.

Your complaint reference is 351823

Kind Regards
Complaints Resolution
Tracey Sonickson"

I want this sorted out... NOT MORE BUREACRACY