I am still disappointed with FNB with regards to my logged complaint as no one from FNB has contacted me. On the 9th of July after posting my complaint, Tracey Sonickson responded to me on Hellopeter advising me that my "comments has been escalated to the relevant manager to address this matter urgently" To me FNB are not taking my query as a matter of urgency and this has been on going since 2 June when I applied for a Samsung Smart Phone and was declined because i am a refugee not considering my clean credit record and valid work permit and meeting all your requirements for a smartphone as per your Terms & Conditions. No one is coming back to me with answers to all my questions, FNB management please refer to my last complaint email dated 9 July send to you from Hellopeter. No manager has contacted me and I feel being avoided silently by FNB but I will not give up until i am assisted. I do not think that this what you always advertise "FNB HOW CAN WE HELP YOU" when your managers are failing to help me with regards to my ongoing query of S4 Smartphone. Tracey if that manager you handed my complaint cant assist, pliz refer it to more senior managers as I need feeback and an S4 phne
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