Logged a call at the contact centre in March regarding Money that was paid into a wrong account.
Got feedback once stating that it is an ABSA bank account and they have submitted the documentation to ABSA regarding the money that was paid to the wrong account number.
Two months later I have not received any info or update on my call that was logged, not impressed by the service I received up until now.
Starting to regret moving my business and personal accounts from ABSA to FNB, will gladly move them back to ABSA or another bank if this is the manner that FNB treats their clients.
Hello Thinus. Jonck,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Your complaint has been referred to FNB Call Centre for investigation and resolution.
The complaint reference is 281612.
Kind regards
Tracey Sonickson
Utterly Disgusted: Complained on hello peter two weeks ago regarding my issue with the useless call centre, received feedback on my complaint from Tracey saying that my complaint has been handed over to the useless call centre - which was the reason I complained in the first place.
STILL NO FEEDBACK FROM FNB
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