First National Bank
Still Waiting for my call

To FNB who is useless i am still awaiting my phone call to find out why there is always a issue on my ITC as you always say to me over the phone and branch...

this was the reply i got from Celeste Kruger:

We apologize for the delay with regards to responding to your complaint.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

FNB is using urgent as a trick as they don't call you back!!! This is probably a sign that i should not bank with FNB and go to Standard bank instead as they at least give me service...

I hope this gets escalated to TOP MANAGEMENT!!!