I am trying to close my FNB account. I went into the branch and they were not able to assist me, despite spending an hour in the branch. I was then told that the relevant forms would be emailed to me within a number of hours. This never happened - not even a week later. I have tried to call the branch, but the numbers on the letter I received just ring unanswered.
On Thursday I emailed the customer assistance helpline, detailed the ENTIRE story, explained what happened and what I needed assistance with. I today received an email from a consultant, who clearly had not bothered to read the contents of my email. I was advised to go into a branch with my ID book - a process which I have done and which did not lead to the closure of my account, because of a lack of know-how from the banking staff.
All I want is to close my account and not ever have to bank with this bank who claim EVERYTHING can be done online, and who claim that they are here to help us. They do not want to help me, and in fact are just frustrating me. I am trying to comply with their rules but their own people are unable to assist me. I have received consistently poor service from this bank.
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