How can we help you? well I have not been helped and all I was asked to do is go inside the branch to go inquirer about one of my account. On Thursday 28/02/13 morning I went inside the woodmead branch to close a business account and I was informed that they don't have the powers to close the account, but I would need to go the branch I had opened my account initially. I signed papers and I was advise that they will send the instruction on my behalf to the branch to close the account. Today 04/03/13 I call the call centre to find out as to what the status of the account is and I was told they cannot help me with the status of the account that I need to go to inside the branch to enquirer. My frustration is that I cant afford to wait in the queue for long as I did on Thursday even if it may not be the same duration. My question is how is FNB helping my situation as they claim in their adverts! All I need to know is the status. It will take me maybe a hour for me to go there, stand in a queue and be told it's in the process of being closed, than rather been told on the phone. It save me driving and work hours to be rather told on the phone. Please!