I was granted a bond by Nedbank and on 30 July the bond was registered. My requested debit order date is set to the 1st of each month. On the 31st of July I contacted the call centre to understand when my first debit will be and I told the consultant that I am trying to avoid having to pay for the full month of July as my bond registered only on 30 July and I would like to be billed only at the end of August. He then explained I would only need to pay for the 2 days' interest in July and then full for the month of August, at the end of August - Subsequently I was billed fully on the 2nd of August without ANY prior warning (outside of my requested debit order date). I raised this concern with the call centre after which the original call was listened to and a consultant phoned me back explaining that there is no refund due as Nedbank will bill me the first chance they can. She also confirmed that I get billed in arrears. Why is it that I was billed for the full month of July (after requesting that my first bill only take place at the end of August) on a day that I did not request to be billed if my billing is set in arrears? Making things happen... in Nedbank's favour yes.
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