Last week I finally received my card after a couple of nagging emails for them to deliver my card - I couldn't get my card the first time in January because of some minor issue. Since March (if my memory serves me correctly), I've contacted them via email to deliver my card. They'll make sure they update banking details debit order changes immediately, but you have to be agitated and angry with them to get your card!!
On the same day (Monday), I had to call the call centre for them to send me an Identification code via SMS. Then I had to call them back to activate my card. Since I am regular user of Internet banking, I decided to register for it right away. Oh look, some one has call me so that they can activate it.
A week later, no one has called!
I called today, got through to a lady called Melisha and now waiting for a while before I can access my account online. I thought that I'd better use that time to inform all of you here on HelloPeter and Sanlam Liquid's customer and marketing teams.
If you don't think the run around and back and forth with call centre employees and late responses are problem areas, then expect more compliants, honestly.
Who still works like this?!
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