I opened a new business banking account through FNB's online channel and had trouble using it from the beginning. After two months, I still cannot log in to online banking. Here is a summary of all my problems that show's that their "Switch to us in 10 minutes" ad campaign is a complete blatant lie.
- After my online account opening process was finished, I received an envelope with a cheque card, an eReg card, and some PIN numbers.
* The contents of the envelope was not clear on where to use the PIN numbers
* The eReg card was invalid and unusable. I could not use it to activate Online Banking as it was not linked to my account
* The cheque card remained unactivated for three weeks until I discovered it was unusable during a call to Online Banking
* The Online Banking registration instructions for the eReg card differs completely from the web site that it direct's you visit.
- I send several emails to their customer support email adresses and received one call back, after which this issue still was not resolved.
- I called 4 time to their call centre, after which this issue still was not resolved.
- Not enough space to list the rest here...
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