I've recently opened an account with Fnb via telephone and received my new card on Tuesday, 30 April 2013 around midday. With my card came instructions on how to activate my card online. I spent most of the afternoon trying to do so with no luck. I then decided to go the next route as stipulated which was to call their call centre. After two calls (with the first call being cut off abruptly as soon as I got through), I finally got through an agent who then advised me that I cannot go online without registering for online banking and neither can I register without activating my card. I then queried why they would send me an instruction letter if I could not do the activation online which was then a waste of my time. I was then told that is actually for current customers which further questions why new customers are been given incorrect information. I then asked if they could activate the card for me to which I was told that only telephone banking can do as I opened the account with them and I should call them the next day before 12 as they are closed. So I did so and was then told they cannot help me as the bank did not update my details. Pathetic service for new customers.
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