I was always a happy client with MFC, until they had to do something for me.
I sent them a email on the 24 of July asking them to please send me a statement, as I haven't received a statement from them via the post in ages.
After sending the email to them via their websites link, I received an automated email stating that they will get back to me with in 24Hs. Never received any response to that request.
I finally received a statement in the post on Monday 29th of July. tThere was unknown amount added to my bill.
I immediately gave them a call. I was on hold for 15mins until I gave up and hung up. While on hold, the automated message told me to submit my request for a statement via email( so they can not get to me, again).
I decided to go to Nedbank, as MFC is a division of Nedbank.
A very friendly, sales representative, in the Durbanville branch help me to get hold of MFC.
I got hold of an agent at MFC. She treated me like I'm an . What happened to the customer is always right.,
After about 20 mins, I now receive my statement via email. Why is good service always such a rare commodity?