I have contacted Absa Action Line on a matter on which I don't get feedback on from the Clearwater branch. This matter was raised over a month ago regarding the request to lift a session on a policy that was ceded to Absa and there is no reason why this policy should remain ceded.
Then, much to my surprise I received a call from Absa last week to ask me how I will pay off my overdraft. I was never informed by anyone that Absa has now decided that I no longer require this facility. Again I contacted Action Line and once again, no action or feedback for over a week now (except of course for the auto generated system response when you send a mail to Action line)! It is absolutely shocking and definitely appears to me that one has to voice complaints on a public forum in the hope to get a response.