I decided to do some online shopping on Friday evening and deposited some money into my EasyPay wallet so I could use their vcpay service.
The money was not credited into my account so on Saturday morning I logged a ticket on their support site. I got a call shortly after and I was asked to send them a proof of payment, which I did, but I didn't get a reply or notification or anything!
Sunday morning, I called the call centre, but no one answered. Monday, I called the call centre and AGAIN no answer so I logged yet another support ticket requesting a refund of my current wallet and the amount I deposited and I'm still waiting for a reply.
This is absolutely great service.
It will definitely be the last time I use this service as this isn't the first time.
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