My frustration is that I sent an email, via the Premier Banking tab on FNB Online banking last week and received no reply whatsoever. I then had to follow up today only to be told that someone did respond to my query but the response was sent to the incorrect email address. Please note that this rating of 0 has nothing directly to do with my conversation with Lee Spies from FNB Premier Banking on 08/07/2013 at 09:22. How, may I ask, does this happen? You have my correct contact details. Its ridiculous. Guess I am lucky you haven't accidently transferred the contents of my savings to the incorrect bank account. To add insult to injury, nothing gets done. I still have not received that original email response to my query. Does it even exist or could no one be bothered to actually reply to my query? Its just acceptable to provide really bad service to your existing customers, while spending astronomical amounts of money on marketing campaigns to attract new customers. If the other banks in South Africa were any better I would most certainly move my account. And unfortunately I think its attitudes like mine that allow you to continue to be complacent and indifferent. Pathetic
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