First National Bank
No response from Premier Banking

I've sent several communications regarding an issue with PayPal integration (this includes the paypal@fnb address). i have not received received any communication. After that, tried to contact my premier banker regarding this issue a week ago and I even received the following auto-reply from FNB :

Subject: SI-315304
Dear
Thank you for your message on 2013-08-19 at 10:26:07.It has been sent to your Premier Banker, Kea Mabitsela, who will respond within one business day.
Regards
The Premier Banking Team

it is now five (5) business days later and not even a peep.

I pay for the premier banker, now provide the service