Complaint / review / scam report
Direct Axis
Billing Query

On the 27 May I called Clientele Loans to check my settlement amount, I
spoke to Yanga Vundla who advised me that I don't owe anything instead he
adviced me that I'm actually in credit for -R600, which will be credited
into my account within 10 working days as he has escalated to the relevant
dept.I then called back on the 28 May I spoke to Heather Dawood, who still
adviced and confirmed Yanga's response and she even checked with the
accounts dept who confirmed that I dont owe anything. On the 30th/31 May,
an amount of R123.45 was credit in my account, I get a call on the 3June to
b advised that my debit order returned, I then asked how does money be
credited in my account if I owe money. I was told that debit order is sent
through to my bank on the 27 and 2 days later it came back as unpaid, but 2
days later money was credit in my account.I then called to find out exactly
what the problem was, I was transfered to Lizel Stemmet in accounts and she
said she will call back in 10min, even today(11/06/13) still waiting for her
call.On the 10/06/13 I recieved a statement which showed I have a zero
balance.I get a call from Janet Armstrong who tells me that my account is
Author: MM Pelo


Offender: Direct Axis

Country: South Africa   Region: All Country   City: Cape town

Category: Business & Finance

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