We are an outsourced maintenance call centre with no relation to Absa. Yet we keep on receiving calls from Absa clients asking to speak to an operator at the Absa Division. The calls are being transferred to us directly from Absa.
We have on numerous occasions contacted Absa in order to sort this out, yet there has been no results. Our operators constantly have to explain to Absa clients that we cannot help them, which causes a lot of frustration.
I am looking forward to your response.