Dear Absa,
I have been trying to reactivate my online banking without much success. Despite several calls to your contact center, the most recent of which involved a not so very competent agent (Alphea) and a very disinterested supervisor (Nathi), who did not even bother taking my call when I requested his assistance.
The information is conflicting, unclear and leaves me wanting to give up on you all together... not to mention the less than pathetic service! This is why I switched to FNB over 3 months ago after more than 20 years of loyal & dedicated patronage, and this is also why my wanting family has also opted to switch. FNB's flat fee of R99 per month for my CHEQUE account sure beats the SAVINGS account fees you charged me, which were in excess of R400 per month.
Please contact me this time, to resolve my query, because my 32 day notice account is also still with you, and I'm close to cancelling that as well. Why should I pay for yet ANOTHER 30 minute call just to get told off for the R106 internet banking fee.
Dominique Naude
083 290 6450
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