I have recently changed my mobile number to an 061 number. As I wanted to change all my OTP and alerts systems to the new number, I proceeded to the branch. I was told that the OTP and myAlert profile had been updated, although I did not get sms confirmation.
A day later, I realised all alerts were still going to my old number. I contact the call centre who endeavoured to assist me, however, they were not able to correct the error, and alerts continued to go to my old number, although I was assured my profile had been updated. I then emailed ibsupport who provided me with an escalation # 33676398.
A couple of days later with no resolution, I went back into the branch who tried to assist me again, without success. I was the told to go to my Service Provider to verify no issues - which was done. I then contacted the call centre again, and the they tried to resolve the issue. The following day I eventually got my transaction alerts. However, the following issues are still have NOT been resolved:
1) CANNOT update my notification on IB to update my new number - IB log alerts still going to old number.
2) Do NOT receive my OTP using Standard bank App for smartphone
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