I am absolutely furious with Standard Bank. It seems they can NEVER get
anything right the first time. My current account was changed to an elite
plus account, done over the phone, which incidentally I had to phone about
six times before I could speak to a consultant. The crunch came when I
went to collect my card two weeks ago from Bayside. The consultant issued my
new card to me and asked if I was on internet banking to which I replied
Yes. She assured me that even though I have a new card NOTHING changes, all
will be as in the past - passwords, sign on etc etc. A few days later I went
onto internet banking only to discover that this is not so and basically I
had to re-sign up, have new passwords etc. This I did most reluctantly with
the assistance of a telephonic consultant who again assured me that was all
that changes. Then I discover that my other accounts are not linked to the
new card so I have to get hold of a customer support and by the following
day that was sorted. Now, the end of the month comes and oh no, not again -
all my beneficiaries and future dated payments have disappeared. After plenty e mails I get replies saying matter will be dealt with in 5 to 8 days time!!
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