I was given a pair of Zara shorts as a Christmas gift. They were the wrong size and I went into the Zara Waterfront store to exchange them. I was told by management that returns can only be processed with a receipt or in the case of a gift, a gift receipt. Needless to say, my gift did not come ...
Bought a pair of pants from Zara a couple of days back, when I got home I realized the belt had no buckle, went back today (9 Jan 2014) to get them to give me a buckle or a new belt. First off the cashier was extremely rude telling she could not leave her work station to give her colleague more ...
I went in to the Sandton to swap a pair of shorts my daughter received for xmas. The label was on. I was told NO swops without a slip. I said it was a gift and I had no slip but surely she can see it is their stock, label is in tact, She did not care. I have phoned Zara today to speak to a manager, ...
I went in to the waterfront store to swop a top my sister gave me for xmas. the label was on and my sister said I could easily swop it. I chose a top for the same price to swop and even had another to purchase. I was told NO swops without a slip. I said it was a gift and I had no slip but surely ...
I bought 3 cardigans on the Zara sale. I paidnR199 . It was not marked as sale item but was on the table marked "all items R129". When I returned 2 days later (today), I queried the price as the Same cardigan on the table was now marked down to R129 instead of theR199 that I had paid. I ...
I was given a Zara top as a gift. It was one size too large so I took the top - in perfect condition - all shop tags attached - to the store in Sandton City. I asked a salesperson if I could exchange it for a smaller size. I was told that, as I did not have a receipt or a 'gift' receipt, she could ...