The levels of customer service in this country are disappointingly poor. I hate dealing with most service providers (of any service), I often expect to be let down and prepare to have to follow up myself. I am not affiliated to Web Africa in any way, apart from being their client for the past few ...
Our business used Web Africa's service for hosting. We terminated in 2011due to affordability reasons and paid the last installment due. Two years later we receive notification via sms from their debt collectors to say just under R2000 is outstanding. Conveniently, all our correspondence has been ...
I installed a business ADSL line at the end of January 2013. It never worked properly since install even after close to 100 support calls logged and Telkom visits. About 6 weeks ago I decided to cancel the service as Web Africa were not capable of getting the line to work. I was then told (after ...
On Mon 12 Aug I logged an issue here stating that Web-Africa, restricted with Internet access by "Throttling" my ADSL. My initial query was that I was never informed on how my account went into this status nor was a given any help on how to get back to full access. WA then stated I had ...
I requested a service cancellation end of July as I was not aware that they dont cancel your service immediately and did not want to sit without internet for the whole month. I then send them a ticket saying that I refuse to pay for something that I will not be using. I made payment for my web ...
I have been a customer of Web Africa for a few months and have called their customer centre about 3 or 4 times in that time. They answer their phones quickly, are always highly efficient, and very friendly. They always know exactly what to do to fix a problem and have no qualms about guiding a ...