On behalf of Africa's premier technology news provider, Centre for African Journalists (CAJ News), I kindly, but urgently submit my questions for immediate publication. We have received numerous complaints from your customers regarding poor service. Below are the following questions: 1. Deny or ...
I am paying WebAfrica for an Uncapped 4MB Bundle and my ADSL line. My ADSL is "spotty", it randomly goes off and I cannot connect to the internet at all - my router's "internet" light goes off, and sometimes my ADSL light also switches off on the router. Yesterday this happened ...
Hi, I registered with WA on 15 July already for a new adsl line to be installed and to this day have no reference numbers, no communications of progress or anything. I phoned to get feedback on the 8th of August 2013 and got assured by Bulelani that something will be done regarding this. Today I ...
I just found out my account went into "Throttle Status" without any Warning. Tired of calling and mailing those guys as they just keep saying the same thing without helping. After finding out that my Download usage was high and that was the reason for my line being "Throttled". ...
We have used web africa for the last 4 years, and on average support requests have a 2 hour turnaround time. Today our request was processed in less then 30 mins. Thanks a lot ;-) ...
This company seems to have its act together. One of the VERY FEW callcentres that actually offer speedy efficient service. Congratulations. ...