Over the past 60 or so days my website has gone down 3 times. Each time I've had to hold for ages on their automated answering machines to get it sorted out and it is costing me business and damaging my brand. At times it takes hours to get sorted out and this is a problem that should never occur. ...
Web Africa charged our business for a year and a half after we attempted to cancel services with them. We sent them more than one e-mail requesting the cancellation, but because we failed to respond to the one e-mail they kept charging us. Yes, we didn't pick up on this until now, shame on us, but ...
After about a month with no or only fractional service we wanted a refund. This was several times promised but until today, 3month later still did not take place! Furthermore after cancelling the service we still where billed even so we using another ISP for more than a month. Customer service only ...
This has become ridiculous. WebAfrica has been throttling us for months despite complaints. And recently I found out that their system has been double counting the data we use, yes they take what we use and double it, as I can see in our detailed usage summary. Support only give me the generic ...
Every other Call Centre in SA can take a leaf from Web Africa's page. Once again I called them to sort out a problem I created and I didn't have to listen to hours of elevator music or some boring guy telling me I was 273rd in the queue. The operator was fast, efficient and polite. You guys are ...
Good Day I want to switch over to afrihost 10b line because it is much cheaper than web africa 10 mb line. I did already pay for September 2013, I did inform web africa that I want to cancel my month to month basis with them because they couldn't match the deal with Web Africa. One of your agents ...