I am so angry at this moment. I have cancelled my internet dongle contract early which I had to pay cancellation fees for. Then I paid my last invoice on the 1 November thinking I am now finished with Vodacom. To my horror I receive another Invoice stating I owe them R87 for usage (and I have not ...
I have given Vodacom notice to close my account. It was closed effective 30 October 2013 and converted to prepaid on the 31st. I have just received another account and have been billed for roaming sms's made on the 4th of November. The best of all I never made any international sms'. My account was ...
Sent an email to customer care on 10 Oct 2013 (REF 005Y-YAZH) to query the billing on a new contract. Eight emails and two phone calls later (Isabel who admitted the billing was Vodacoms error) and Marion (Ref 53-T6wbr-R3JR). and still no resolution just promises and nothing more. My query has been ...
I have currently 3 contracts with Vodacom, 1 which belongs to me and 3 that belong to my ex partner who has now changed the contracts into her name, I have been receiving a bill of 2000 and more for the last 6 months, I have noticed that this huge amount is due to all the hands free device amounts ...
Our October 2013 debit order was not processed by Vodacom. I then called Vodacom on Friday 8/11/2013 to request money be taken off our account. I then called again on Monday 11/11/13 and was told that this would was processed to go through on 12/11/13 and the phone would be opened afterwards. Today ...
It has got to be against the law to be this in-competent. Vodacom messed up my upgrade by billing me for two contracts when i only took out one. After a whole month of waiting Vodacom credited my refund and requested to for last month only to move my billing date to 31st of month and i agreed left ...