I have been a Vodacom customer for years with 6 simultaneous contracts and an average spend of R2200 monthly. This months invoice (October) details data charges that are 5 times my normal usage and after contacting customer care I am told that I need to subscribe to another service before I am told ...
Its been a month since I have lodged a complain with Vodacom and I do not receive feedback. A contract was upgraded in boksburg and a Alex Mitchel who called me on the 1st of November indicated that an investigator was gona call me with feedback and report on my matter (0721289746) but till today ...
I checked up on my Vodacom account this morning, to make sure that all is well with my account. About a minute into my call, I get read the balance due on my account is sitting at R 5, 007.46, with R 3, 520.70 to be deducted from my account on the 02 December 2013. Firstly, I had made an overdue ...
I AM FURIOUS!!! In Feb march this year I went into the Rosebank Vodacom Store to pay my account with cash. I had just lost my job and wanted to cancel my debit orders in order to not have any problems with ITC and rather pay cash for my account. I filled in the form I needed and then paid cash. The ...
I sent my cell phone to Charts connect for repairs last year, around August 2012. I was called by CHatz to pay them R345.00 and collect the repaired phone during October 2012. Three days later the phone stopped functioning and I took it back to Chartz. They took it again for repairs and in December ...
I have just received a Vodacom invoice charging me over 200 times my usual monthly usage. The culprit? Data Roaming charges to the tune of R23, 000.00, charged at R128 per mg. I agreed to roaming over 5 years ago, travel abroad extensively and have never had issues before. However on this occasion ...