I tried to reset my password on the internet to log on to the Vodacom website which I have used lots of times before. When you try and reset the password the system asked for the secret answer to a question - but the question is not displayed so I have no idea what the answer will be. So I tried a ...
I am supposed to receive my Vodacom statement from [Email Removed] via email by the 10th of the month but I haven't. Last month I also did not receive it on time either and had to raise it in my last Hellopeter complaint in respect of Vodacom. Why am I not getting it on time and why do I have to ...
Here we go again... you call 082 111 - you speak to a very obliging Call Centre operator Sibati, who tries her best, but is met with incompetence from the administration side of Vodacom. Query, ITEMISED BILLING - I have been paying for this for several years now and always my statement came through ...
On 23 September 2013 I went to the Vodacom branch in The Grove Mall in Pretoria East to upgrade my contract. I received the new Samsung Galaxy S4. Upgrading from a Blackberry Weekender contract to a S4 Smart M contract was very new to me. I had lots of questions regarding data usage etc. Knowing ...
I renewed my contract with vodacom and received a brand new Samsung S4 mini. I received the phone on Saturday 9 November 2013. On tuesday 12 November 2013 the phone just went dead. I took it back to vodacom and they said that they have to send the phone away and it could take up to 14 days. I ...
Someone bought me a vodacom gift and I received 100MB, I redeemed the MB and when I tried using them they billed my account and took my airtime before the megabytes started working. I called vodacom customer care and I spoke to 2 consultants who said they were logging an investigation to the ...