I received an sms from This person at vodacom customer care asking me to send my id copy regarding a service logged? please can you advise urgently what service i logged as i cannot get answers from customer care ...
After 3 calls and 58 minutes on the waiting for someone to answer the upgrade department they purposely dropped the line. Their service is not up to standard and really considering closing both my accounts after being a client for 10 years spending more than R40K per yea ...
Last week I posted a complaint about Vodacom. That very same day a very helpful and friendly agent called me back and in less than ten minutes, my complaint was sorted out. She promised to mail me on Monday to confirm that everything has been sorted. She phoned me on the Monday and confirmed that ...
I have been a loyal customer from 2002 with Vodacom and have quite a big account that I pay every month and I do pay every month with out any problem. One of my contract is up for upgrade and here it starts, first I was told by a shop that Vodacom listed me as a bad payer, that is a lie, and then ...
I called Vodacom and did an upgrade on the phone on 4/11/2013 and Today is the 15/11/13 and still no phone has been delivered. I tried to get an answer but was told they could not find my address!!! The shocking part is I am down the road from Vodaworld in Midrand but have been told that my phone ...
Shortly after 11 I purchased, via my mobile, 1 gig data. On the Vodacom app it reflects that the R149.00 has been loaded to my account but NO data received. I have spoken to a very helpful Tshepo, she loaded an equiry but i need my data now. How on earth do you load a client's account with the cost ...